Online Store Terms & Conditions

1. Returns & Exchanges

·        Due to health and hygiene reasons, returns or exchanges are only accepted for unused, unopened hair care items in their original packaging.

·        For electrical or hair styling equipment believed to be faulty, please call 0403 225 042 for troubleshooting before returning.

·        Refunds, exchanges, or credits are available if:

·        The product is faulty;

·        The product is significantly different to how it was described;

·        The product is not fit for purpose made known to us before purchase.

Returns policy lasts 14 days from the purchase date. After 14 days, refunds or exchanges are not available.

Items may need to be returned to the manufacturer for assessment before a solution is provided.

2. Refunds

·        Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.

·        If approved, refunds will be processed to your original payment method within a reasonable timeframe.

·        No refunds are provided for change of mind purchases. If you purchased the wrong item and it remains unopened and unused, we will endeavour to exchange it for another product.

·        Out of stock items will be refunded immediately unless you are happy to wait for the next shipment.

3. Exchanges

·        Items are only replaced if defective or damaged. For exchanges, contact the salon and return your item to: 4/44 Curtin Place, Curtin, 2605 Australia.

4. Click & Collect

·        Click & Collect is free. Orders require a minimum of 1 hour to be fulfilled after being placed online.

·        In-store exchanges or refunds are subject to these terms and conditions.

5. Shipping

·        To return a product, mail it to: 4/44 Curtin Place, Curtin, 2605 Australia.

·        Customers may be responsible for their own shipping costs for exchanges unless a product fault or defect is confirmed. Shipping costs are non-refundable.

·        If a refund is provided for a faulty product, the cost of return shipping will be deducted from your refund.

·        For items valued over $75, consider using tracked shipping or insurance. We do not guarantee receipt of returned items.

·        Products are shipped Tuesday to Saturday only.

6. Contact Information

For all enquiries, please email info@blondepoetry.com or phone 0403 225 042.