Services Terms and Conditions

1. Clean Hair Policy

Clients must arrive with clean, dry hair for their appointment. If this requirement is not met, a $50 surcharge will be added to your final bill (with the exception of on-scalp lightening appointments). Modern lighteners are less aggressive and cannot effectively penetrate oily or dirty hair, affecting the colouring or lightening process. Not following this policy may result in undesired colour outcomes, such as yellow tones.

2. Punctuality & Service Duration

1. Please arrive at your scheduled appointment time to ensure you receive your full service.
2. Late arrivals may lead to your appointment being adjusted or cancelled, depending on the remaining time available.
3. Services are allocated specific time slots and will be completed as booked. If a haircut or part of your service is removed due to timing or preference, it will still be included in your final bill.
4. For appointment duration information, check the Timely Booking System or contact us via text to confirm your end time.

3. Change of Mind Appointments:

If you modify your service request within 48 hours of the scheduled appointment (e.g., changing from a Full Head of Foils to a Half Head Package), the fee will be based on the original or higher-value service. Appointment times are reserved to ensure efficient scheduling and timely delivery for all clients.

4. Deposits

1. A deposit is required to secure all bookings.
2. Deposits are fully refundable if cancellations are made more than 30 days before the appointment.
3. If cancelled less than 30 days before the appointment, the deposit will be credited to your account for future use on services, products, or gift vouchers (non-refundable but redeemable).
4. Cancellations within 48 hours of the appointment may result in forfeiture of the deposit. Exceptions may be considered on a case-by-case basis.
5. Cancellations within 24 hours will incur a fee equal to 100% of the booked service, payable within 7 days. This fee may be waived at our discretion.
6. The deposit will be applied to the total cost on the day of service, or you may keep it on file for your next appointment.

5. Plus One Policy

Bringing a plus one incurs a $50 surcharge. Non-walking babies under six months are welcome. Due to space limitations, we cannot accommodate additional guests. Children older than six months should not be brought to appointments, as we cannot provide a suitable experience for other guests.

6. Appointment Changes & Salon Discretion

1. 48 hours’ notice is required to reschedule or cancel your appointment. Failure to do so will result in the loss of your deposit and liability for the full cost of your booked service.
2. Clients booking in advance may be asked to move their appointment to accommodate staff illness, personal reasons, or circumstances beyond our control.

7. Dissatisfied Client Process - Please refer to our page on what to do HERE

8. Transformation Colours & Colour Corrections

1. No guarantee is given for colour corrections. If damage occurs or your desired colour cannot be achieved, you are not entitled to a refund.
2. Colour corrections may involve unpredictable chemical reactions. No guarantee is provided for any toners associated with these services.
3. Achieving realistic results may require up to three sessions of colour correction.
4. No guarantees are made for fantasy colours or for fixing results from other salons or home jobs.
5. All colour corrections require clients to sign our Colour Correction Agreement prior to commencement.

9. No Refund Policy on Services

Refunds are not available for change of mind. If you are dissatisfied but the salon is not responsible, resolution is at the salon director’s discretion. Services are not covered if aftercare instructions are ignored, external products are used, or outside providers interfere.

10. Cancellation & No-Show Policy

1. By booking, you agree to be strictly bound by these terms and conditions.
2. If you do not attend your appointment or cancel within the required notice period, you are liable for the full cost of the booked service.
3. Repeated cancellations or no-shows may result in refusal of future services.

11. Australian Consumer Law

These terms are to be read in accordance with the Australian Consumer Law. If any part of these terms is inconsistent with the law, the relevant provision will be severed to the extent of the inconsistency, and the remainder will continue to apply.

 

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