Welcome to Blonde Poetry
Thank you for booking with us, we are looking forward to welcoming you into our salons.
From the moment you arrive, we invite you to relax and enjoy our complimentary mini cheese platters, a glass of wine, or our signature Blondie cocktail, created especially for our Blonde Poetry clients. You can also enjoy revitalising tea or coffee, take advantage of our phone chargers, and are welcome to work from the salon if you wish - making your time with us as indulgent or productive as you like.
To help your appointment run smoothly and feel relaxed from the moment you arrive, we’ve outlined what to expect, how to prepare and the key booking information to be aware of.
What to Expect
Our salons are welcoming, considered spaces designed for your comfort and for our professional service delivery. Our welcoming spaces have been designed to allow privacy, internet and space if you need to work, or for relaxation if you have some down time.
At Blonde Poetry, every appointment begins with refreshments and a consultation to ensure clarity around your service, timing and desired outcome. If you’re considering a new look or something different from your usual service, we recommend bringing inspiration images to your appointment so we can talk through what’s achievable and align expectations. You will have a chance to discuss this at the start of your appointment.
Preparing for Your Appointment
Please arrive with clean, dry hair for your appointment (unless you are booked for an on-scalp lightening service, or a wash and blow dry/styling service).
Modern colour and lightening products are formulated to work best on clean hair. Arriving with oily or dirty hair can impact results and may lead to unwanted tones.
If this requirement is not met, and it impacts your booking, a $50 surcharge may be added to your final bill.
Arriving On Time
Please arrive at your scheduled appointment time to ensure you receive your full service. If you have time, come a little early so you can settle into the space and have a coffee or tea or cold beverage beforehand.
Late arrivals may result in your appointment being adjusted or cancelled, depending on the remaining time available. This is because services are allocated specific time slots and are completed as booked.
If part of a service is removed on the day due to your limited timing or preference, it will still be included in your final bill.
If you’re unsure how long your appointment will run, please contact the salon to confirm your finishing time.
Cancellations & Rescheduling - Summary
We understand that plans can change. However as appointment times are reserved especially for you, and in some cases products are ordered or prepared for you, we ask that you provide adequate notice if you need to cancel or reschedule.
Key points to be aware of:
- 48 hours’ notice is required to cancel or reschedule an appointment
- Changes made within this period may result in the loss of your deposit and liability for the full service cost
- Cancellations within 24 hours may incur a fee equal to 100% of the booked service
- Repeated cancellations or no-shows may result in refusal of future bookings
Deposits are required to secure all bookings and are applied to your service on the day. Specific deposit conditions are outlined in our full Terms of Service.
Change of Mind Services
If you change your mind and request changes to your booked services within 48 hours of your appointment (for example, adjusting from a full service to a smaller service), the cost will be based on the original or higher-value booking. This ensures appointment times are fairly allocated and respected.
Extensions, Transformations & Colour Corrections
If you’re considering hair extensions, a major transformation, colour correction or something outside your usual service, please contact the salon prior to booking so we can guide you appropriately.
Transformation colours and colour corrections are complex services and may require multiple sessions. Results cannot be guaranteed, and additional agreements may be required prior to commencement. Here is an article about colour corrections which explains the processes.
There is more information about extensions online also:
Plus One Policy
Due to space limitations and to ensure a relaxed experience for all guests, we’re unable to accommodate additional guests.
Non-walking babies under six months are welcome. Bringing a plus one will incur a $50 surcharge. Children over six months should not be brought to appointments.
During Your Visit
We offer a selection of refreshments for you to enjoy during your appointment. And you can order directly from Two Blind Mice if you would like a meal while you are here. Our team will look after you - if you need anything during your visit, please let us know.
Our team is dedicated to delivering beautiful, healthy results, and we also offer an exclusive range of premium treatment add-ons that can be tailored to your service. These treatments are designed to enhance the condition, longevity, and overall result of your hair. If you would like more information on the day, your stylist will be happy to recommend the perfect option for you.
Extras
As a valued client, you’ll also enjoy 10% off all retail products purchased on the day of your appointment, as well as access to our loyalty program. For every $1,500 spent in-salon, you’ll receive a $50 credit to use toward future services or treatments. It's our way of saying thank you for choosing Blonde Poetry.
If You Have Questions or Concerns
If you have any questions before or after your appointment, or need follow-up or after care support, our Customer Services Manager Ella is here to help. Ella works closely with our stylists and is your point of contact for feedback, questions or assistance. You can simply get in touch by emailing info@blondepoetry.com or phone Ella, our Customer Service Manager on 0403 225 042.
Full Terms of Service
This page provides a summary of our booking information.
For full details regarding deposits, cancellations, no-shows, service limitations and Australian Consumer Law, please review our complete Terms of Service here:
We are so happy to have you in our community, thank you for booking and we are looking forward to looking after you.
Love Always, Blonde Poetry xoxo
